Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bazmart.shop within 14 days of receiving your order. As Bazmart has products manufactured through Contrado  (drop shipping service) below are details of the process of returning faulty items which Bazmart follows by if a return or refund is necessary.

You can always contact us for any return questions at info@bazmart.shop


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Returning products manufactured through Contrado facilities:

We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything here at Contrado Imaging Ltd. is handmade, there is some potential for human error. Usually, our quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let us know. Take a look at the details below on how to do that:

If a product is faulty in any way, you can return it within 14 days. Before returning any item, please contact us at info@bazmart.shop within the 14 days along with photos of the items, your name and order number, where we will contact the Contrado customer services team using the contact form, quoting your name and order number.

This process can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to us at info@bazmart.shop
  • In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
  • If the fault cannot be verified over the phone or email, you may need to return the item to us for inspection
  • In that instance, a determination can then be made as to the state of the product
  • Please do not send your products back to bazmart without contacting us first
  • Please note we work in accordance with these provisions:
  • Non-Faulty Goods: We cannot accept returns of non-faulty goods because the products have been personalised or customised specifically.
  • Faulty Goods: To return faulty goods you need to first contact a member of our Customer Services Team using the contact form. Please send written notice and return the product to Contrado Imaging Ltd (please see the Contact Us page for the address).

We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.

It is only when we receive the item in its original state, that Contrado Imaging Ltd will redo or recommend a remedy for a faulty item on behalf of Bazmart.

Please note: If the product is not in an unused condition then we will not be able to offer you a remedy save for faulty workmanship which we may repair. Where there is a minor fault, we may suggest an alternative remedy.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods or custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.